Operations
Ask for a recovery demonstration, not just a backup tick
Check what can actually be restored and who is responsible when an application fails.
Ideas you can put to work
Operations
Useful questions, worked examples and plain explanations for the work your business needs to do.
Operations
Booking across Australia: make the appointment time unmistakable
Design booking confirmations around the place where the service happens, with clear local times and sensible rescheduling.
Operations
When a spreadsheet has become your job-management system
Look for ownership and handover problems before deciding to replace a spreadsheet.