Customer enquiries
A customer enquiry should not become a surprise mailing-list subscription
Keep requested replies and optional marketing choices clear in forms and follow-up workflows.
Ideas you can put to work
Customer enquiries
Useful questions, worked examples and plain explanations for the work your business needs to do.
Customer enquiries
What should a quote form ask before a site visit?
Collect enough information to prepare for a visit without asking customers to complete the whole job specification.