Practical planning questions for work connected to Australia

Questions to resolve

• Australian English terminology, content approval, audience, and support expectations.
• AUD display, GST and invoicing inputs, payment providers, refunds, subscriptions, and reconciliation.
• Privacy requirements, processors, data locations, access, retention, deletion, security, and incidents.
• Accessibility, mobile and regional connectivity, time-zone planning, and qualified local review.

Language and localization

Define the language used for contracts, meetings, technical documentation, support, and user-facing content. Machine translation can assist drafting but should not be treated as certified or automatically publication-ready.

Privacy and data

Document what information is collected, why it is needed, who can access it, which vendors process it, where it may travel, how long it is retained, and how correction, export, deletion, and incidents are handled.

Payments and commerce

Define currency display, price ownership, approved tax and invoicing inputs, providers, settlement, refunds, subscriptions, disputes, reconciliation, failed states, and support.

Accessibility and usability

Set a target before design and testing. Include keyboard use, screen-reader structure, focus states, contrast, errors, labels, mobile interaction, and representative testing where appropriate.

• oaic.gov.au Australian Privacy Principles The APP framework and related guidance for covered organisations and agencies.
• oaic.gov.au Small business coverage Coverage questions, turnover context and activities that may still bring a small business within the Privacy Act.
• oaic.gov.au Notifiable Data Breaches scheme A starting point for covered-entity notification responsibilities and response planning.
• ato.gov.au GST definitions Definitions and evidence context relevant to Australian consumers, GST-registered businesses and imported services or digital products.
• softwaredevelopers.ato.gov.au GST on imported services and digital products ATO developer-facing material about international sales of relevant services and digital products.
• digital.gov.au Digital Service Standard Criteria for clear intent, known users, inclusion, connected services, trust, measurement and continued relevance.
• digital.gov.au Make it accessible Australian Government accessibility responsibilities and guidance within the Digital Inclusion Standard.
• business.gov.au Digital tools for business Official small-business guidance on goals, digital strategy, security, change management and tool selection.
• business.gov.au Set up a business website Official guidance covering planning, content, security, testing, launch and maintenance considerations.

Official sources

Use current official sources as research starting points. Recheck them for the actual service, audience, location, vendor, and launch date. Record who decides what applies.